Shift Leader: Guest Experience & Ops Champion

NAYA - 285 Mad; New York (NY); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, and vision insurance

Employee discounts and free company meals

Growth opportunities

Job summary

A dynamic dining establishment in New York City is seeking a skilled leader with over 2 years of related experience in food and beverage management. The candidate will oversee daily operations to ensure profitability while leading a team focused on guest satisfaction and community engagement. Responsibilities include managing schedules, financial reporting, and developing staff within a high-paced environment. The role offers competitive pay, comprehensive benefits, and growth opportunities within the organization.

Qualifications

• 2+ years of related leadership experience at a similar caliber concept.
• Proficient in English.
• Able to lift at least 50 pounds regularly.

Responsibilities

• Ensure store profitability by driving sales and controlling labor.
• Oversee preparation and service of food and beverages.
• Hire, train, coach, and evaluate team members.
• Engage actively with guests and resolve complaints.
• Utilize financial reporting tools to manage key metrics.

Skills

Strong written and verbal communication skills

Time-management skills

Organizational skills

Leadership characteristics

Adaptability in a fast-paced environment

Tools

Gmail

Microsoft Office

Job description

A dynamic dining establishment in New York City is seeking a skilled leader with over 2 years of related experience in food and beverage management. The candidate will oversee daily operations to ensure profitability while leading a team focused on guest satisfaction and community engagement. Responsibilities include managing schedules, financial reporting, and developing staff within a high-paced environment. The role offers competitive pay, comprehensive benefits, and growth opportunities within the organization.