Guest Experience Floor Manager

SPIN San Francisco; San Francisco (CA); On-site; USD 52,000 - 76,000; Full time

Job summary

SPIN San Francisco is seeking a Floor Manager to oversee front of house operations and deliver outstanding customer service in a fast-paced entertainment setting. The role requires 2-4 years of management experience in restaurant/hospitality/entertainment, along with strong communication and leadership capabilities.

The Floor Manager will supervise scheduling, team development, training, and policy enforcement while maintaining a high standard of guest satisfaction.

Qualifications

• 2-4 years’ experience in restaurant/hospitality/entertainment management.
• Superior customer service and interpersonal skills.
• Strong written and verbal communication skills.
• Self-motivated with excellent organizational skills and attention to detail.
• Ability to work a flexible schedule.

Responsibilities

• Oversee front of house operations while providing excellent customer service.
• Ensure proper scheduling of the service team.
• Handle guest complaints and render decisions judiciously and tactfully.
• Assist with inventory and monitor supply requisitions to ensure costs are kept to a minimum without losing quality and usage of materials.
• Supervise the team to include efficient staffing, team development, training, performance management and policy enforcement.
• Promote and maintain the highest level of customer service to all guests while staying alert to their needs.
• Perform other duties as assigned.

Job description

SPIN San Francisco is seeking a Floor Manager to oversee front of house operations and deliver outstanding customer service in a fast-paced entertainment setting. The role requires 2-4 years of management experience in restaurant/hospitality/entertainment, along with strong communication and leadership capabilities.

The Floor Manager will supervise scheduling, team development, training, and policy enforcement while maintaining a high standard of guest satisfaction.