Guest Experience Leader - Spa Front Desk & Operations

SenSpa; San Francisco (CA); On-site; USD 70,000 - 100,000; Full time

Job summary

SenSpa in San Francisco is seeking a Guest Experience Manager to lead the Guest Experience Department, overseeing Concierge and Spa Attendant teams and daily front-of-house operations. The role focuses on delivering a welcoming, personalized guest journey from arrival to departure and driving long-term relationships with SenSpa.

You will partner with leadership to manage guest communications, memberships, touchless therapies, retail, and inventory, while developing a high-performance team that

Responsibilities

• Lead Guest Experience Team, including training, coaching, and recruitment as needed.
• Set clear expectations, provide regular feedback, and conduct performance evaluations.
• Manage schedules to support business needs while maintaining guest service excellence.
• Foster accountability, professionalism, teamwork, and continuous improvement.
• Lead daily operation of front-of-house services: Concierge, Spa Attendants, guest communications, and touchless therapies.
• Ensure every guest receives a welcoming, personalized, and consistent experience.
• Handle service recovery and guest concerns with professionalism.
• Be visible on the floor, supporting guests, employees, and daily operations.
• Establish and uphold department standards.

Job description

SenSpa in San Francisco is seeking a Guest Experience Manager to lead the Guest Experience Department, overseeing Concierge and Spa Attendant teams and daily front-of-house operations. The role focuses on delivering a welcoming, personalized guest journey from arrival to departure and driving long-term relationships with SenSpa.

You will partner with leadership to manage guest communications, memberships, touchless therapies, retail, and inventory, while developing a high-performance team that