Guest Experience & Facilities Coordinator

CBRE Group, Inc.; Norwalk (CT); On-site; USD 42,000 - 65,000; Full time

Job summary

CBRE Group, Inc. in Norwalk, CT is seeking a Sr. Coordinator for Workplace Experience to deliver world-class service to employees and visitors. You will be the first point of contact, manage passes, greet guests, and coordinate activities while ensuring security protocols are followed.

This role requires professional presentation, the ability to handle inquiries, and proactive assistance to the team in a dynamic workplace environment.

Qualifications

• Experience delivering world-class customer service.
• Strong interpersonal skills and a professional demeanor.
• Ability to escalate and resolve inquiries.

Responsibilities

• First point of contact for all entrants; greet, issue passes, and escort visitors.
• Answer telephones professionally and make a strong first impression.
• Arrange recreational, dining, and business activities as requested.
• Coordinate janitorial or maintenance work orders and address vendor issues.
• Escalate inquiries or complaints from employees, guests, and coworkers.
• Support team with office supplies, meeting coordination, and equipment care.
• Create client materials following brand guidelines.
• Adhere to security and emergency procedures and notify relevant parties for safety.
• Identify and solve common and unusual problems within own area without supervision.

Skills

Customer service

Visitor management

Communication

Problem solving

Organization

Job description

CBRE Group, Inc. in Norwalk, CT is seeking a Sr. Coordinator for Workplace Experience to deliver world-class service to employees and visitors. You will be the first point of contact, manage passes, greet guests, and coordinate activities while ensuring security protocols are followed.

This role requires professional presentation, the ability to handle inquiries, and proactive assistance to the team in a dynamic workplace environment.