Experience Sr Coordinator - Norwalk, CT

CBRE Group, Inc.; Norwalk (CT); On-site; USD 42,000 - 65,000; Full time

Job summary

CBRE Group, Inc. in Norwalk, CT is seeking a Sr. Coordinator for Workplace Experience to deliver world-class service to employees and visitors. You will be the first point of contact, manage passes, greet guests, and coordinate activities while ensuring security protocols are followed.

This role requires professional presentation, the ability to handle inquiries, and proactive assistance to the team in a dynamic workplace environment.

Qualifications

• Experience delivering world-class customer service.
• Strong interpersonal skills and a professional demeanor.
• Ability to escalate and resolve inquiries.

Responsibilities

• First point of contact for all entrants; greet, issue passes, and escort visitors.
• Answer telephones professionally and make a strong first impression.
• Arrange recreational, dining, and business activities as requested.
• Coordinate janitorial or maintenance work orders and address vendor issues.
• Escalate inquiries or complaints from employees, guests, and coworkers.
• Support team with office supplies, meeting coordination, and equipment care.
• Create client materials following brand guidelines.
• Adhere to security and emergency procedures and notify relevant parties for safety.
• Identify and solve common and unusual problems within own area without supervision.

Skills

Customer service

Visitor management

Communication

Problem solving

Organization

Job description

About the Role:

As a CBRE Workplace Experience Sr. Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You’ll Do:

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols. Escort visitors to the proper location.
• Make a memorable first impression by answering the telephone in a professional manner.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Manage janitorial or maintenance work orders as needed. Address issues with vendors or staff as needed.
• Escalate inquiries or complaints from employees, guests, and co-workers.
• Provide support for the team as directed including office supply management, meeting coordination, and equipment care.
• Create customized client materials that follow brand guidelines.
• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
• Recognize and solve typical and atypical problems that can occur in own work area without supervisory approval.
• Evaluate and select solutions from established options.
• Impact team through the quality of the services or information provided.
• Follow standardized procedures and practices and receives regular but moderate supervision and guidance