Guest Experience & Facilities Concierge

CBRE, Inc.; Chicago (IL); On-site; USD 49,000 - 54,000; Full time

Job summary

CBRE, Inc. in Chicago seeks a Workplace Experience Associate to deliver world-class service to employees and guests in a designated building. The role handles visitor check-in, orientation, event coordination, and daily operations to ensure a welcoming environment.

You will greet visitors, manage passes, support meetings, and uphold security protocols while contributing to a positive, service-oriented workplace culture.

Qualifications

• High School Diploma or GED with 3-4 years of job-related experience.
• In-depth knowledge of Microsoft Office products (Word, Excel, Outlook, etc.).
• Advanced organizational skills.

Responsibilities

• First point of contact for all those entering the facility. Greet them, issue visitor and parking passes, and escort visitors to the proper location.
• Answer the telephone professionally and create presentations for groups of varying sizes.
• Arrange and confirm recreational, dining, and business activities on behalf of the requester.
• Approve janitorial or maintenance work orders and liaise with vendors or staff as needed.
• Resolve inquiries or complaints from employees and guests in a professional customer-service manner.
• Oversee team support including office supplies, meeting coordination, and equipment care.
• Review and ensure client materials follow brand guidelines.
• Follow security and emergency procedures and notify management as needed.
• Deliver new hire orientation, training, and coaching, and create presentations for groups.
• Follow manager directions and work with minimal supervision.
• Gather and analyze data to identify and solve problems with little precedent.
• Impact own team and related teams; suggest process improvements.
• Evaluate complex content and communicate it clearly and concisely.

Skills

Microsoft Office

Organizational skills

Education

High School Diploma or GED

Job description

CBRE, Inc. in Chicago seeks a Workplace Experience Associate to deliver world-class service to employees and guests in a designated building. The role handles visitor check-in, orientation, event coordination, and daily operations to ensure a welcoming environment.

You will greet visitors, manage passes, support meetings, and uphold security protocols while contributing to a positive, service-oriented workplace culture.