Guest Experience Concierge — Workplace & Events

CBRE, Inc.; Austin (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

CBRE Group, Inc. in Austin is seeking a Workplace Experience Concierge to deliver world-class customer service to employees and guests in a designated building.

You will be the first point of contact, greet visitors, issue passes, handle calls, coordinate events, and support facilities operations with a professional, service-driven approach.

This role offers opportunities to interact with diverse teams and contribute to a safe, welcoming workplace.

Qualifications

• High School Diploma or GED required.
• Ability to follow basic work routines and standards in the application of work.
• Communication skills to exchange straightforward information.
• Working knowledge of Microsoft Office products (Word, Excel, Outlook).
• Strong organizational skills with an inquisitive mindset.

Responsibilities

• Be the first point of contact for people entering the facility and greet them.
• Answer phones professionally and assist with presentations.
• Arrange and confirm recreational, dining, and business activities.
• Coordinate and execute workplace services including mail and onboarding.
• Address inquiries or complaints with professional customer service.
• Organize on-site events, including setup and teardown.
• Follow security procedures and coordinate with vendors.

Skills

Communication skills

Organizational skills

Microsoft Office

Follow routines

Education

High School Diploma or GED

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

CBRE Group, Inc. in Austin is seeking a Workplace Experience Concierge to deliver world-class customer service to employees and guests in a designated building.

You will be the first point of contact, greet visitors, issue passes, handle calls, coordinate events, and support facilities operations with a professional, service-driven approach.

This role offers opportunities to interact with diverse teams and contribute to a safe, welcoming workplace.