Workplace Experience Host: Guest & Events Concierge

CBRE; Mountain View (CA); On-site; USD 52,000 - 90,000; Full time

Job summary

CBRE, Inc. is seeking a Workplace Experience Coordinator to deliver world-class customer service to employees and guests in a designated building. You will act as the first point of contact, welcome visitors, issue passes, manage inquiries, and coordinate events and workplace services.

The role emphasizes professional communication, coordination with vendors, and adherence to security procedures to ensure a safe and welcoming environment for all occupants and visitors.

Responsibilities

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols.
• Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding.
• Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.
• Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies.
• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
• Coordinate with vendors who supply services or goods to the workplace.
• Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager.
• Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.

Job description

CBRE, Inc. is seeking a Workplace Experience Coordinator to deliver world-class customer service to employees and guests in a designated building. You will act as the first point of contact, welcome visitors, issue passes, manage inquiries, and coordinate events and workplace services.

The role emphasizes professional communication, coordination with vendors, and adherence to security procedures to ensure a safe and welcoming environment for all occupants and visitors.