Guest Experience & Events Operations Coordinator

Margaritaville Hotel Nashville; Nashville (TN); On-site; USD 42,000 - 58,000; Full time

Job summary

Margaritaville Hotel Nashville is seeking a Housing & Events Operations Coordinator to support Sales & Events and Front Office, ensuring reservations and event logistics run smoothly. Based in the Sales office, you will coordinate group blocks, billing, and post-event follow-through to deliver a seamless onsite experience for our guests and event attendees.

This role requires proactive, detail-oriented hospitality professionals who own processes and collaborate across departments to maintain

Qualifications

• At least 1 year of hotel sales experience preferred.
• Experience with INFOR HMS, Delphi, or comparable hospitality systems preferred.
• Strong organizational and time-management skills with the ability to manage multiple opportunities and deadlines at once.
• Proficiency in Microsoft Office.
• Excellent attention to detail, organizational skills, follow-through, and practical problem-solving.
• Clear, professional communication and the ability to collaborate with several internal departments.
• Bachelor’s degree or equivalent hospitality or sales experience preferred.

Responsibilities

• Administer reservations associated with group, corporate negotiated, business transient, and consortia channels.
• Establish, maintain, and audit contracted group room blocks for accurate rates, dates, room types, inventory allocations, and booking instructions.
• Process group rooming lists, reservation changes, cancellations, room shares, and special arrangements.
• Monitor group pickup, cutoff dates, attrition exposure, and remaining inventory; escalate risks and deadlines proactively.
• Reconcile group housing information between INFOR HMS and Delphi, including citywide room block audits and approved block adjustments.
• Maintain reports and investigate booking or rate discrepancies for group, corporate and consortia segments.
• Assist Front Office with house balancing, room type inventory reconciliation, and pre-arrival reservation audits.
• Identify and escalate oversell risks, room type discrepancies, and inventory concerns; process changes only with appropriate authorization.

Skills

Hotel sales experience

Organizational skills

Time management

Communication skills

Microsoft Office

Problem solving

Education

Bachelor’s degree or equivalent hospitality or sales experience

Tools

INFOR HMS

Delphi

Job description

Margaritaville Hotel Nashville is seeking a Housing & Events Operations Coordinator to support Sales & Events and Front Office, ensuring reservations and event logistics run smoothly. Based in the Sales office, you will coordinate group blocks, billing, and post-event follow-through to deliver a seamless onsite experience for our guests and event attendees.

This role requires proactive, detail-oriented hospitality professionals who own processes and collaborate across departments to maintain