Guest Experience Dispatcher — Housekeeping Status Board

Travel + Leisure Co.; United States; On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Flexible spending accounts

Life and accident coverage

Disability

Paid time off

Volunteer time off

401k with employer match

Wellness program

Employee Assistance Program

Job summary

Travel + Leisure Co. is seeking a Housekeeping Rooms Controller Status Board Dispatcher to support Resort and Housekeeping/Maintenance operations.

You will answer calls for housekeeping, relay information to the team, and follow up to ensure prompt guest satisfaction and smooth room readiness. As a critical member of the Housekeeping Department, you will coordinate room status updates, communicate with GRAs, supervisors, inspectors, and Front Desk, and help prevent delays in releasing rooms

Qualifications

• Detail oriented and organized with strong time management.
• Ability to direct personnel to achieve targets.
• Prioritize guest and operational needs and requests.

Responsibilities

• Act as direct liaison between resort guests and housekeeping staff.
• Respond to incoming guest and front desk requests for housekeeping or maintenance services.
• Run daily clean/dirty unit reports.
• Record, delegate and monitor housekeeping productivity for timely completion.
• Report status of assignments and communicate readiness of units to Front Desk and management.
• Perform basic clerical assignments.
• Observe precautions to protect hotel and guest property, and report damage, theft, and found articles to supervisors.

Skills

Detail oriented

Organizational skills

Time management

Direct personnel

Customer service

Job description

Travel + Leisure Co. is seeking a Housekeeping Rooms Controller Status Board Dispatcher to support Resort and Housekeeping/Maintenance operations.

You will answer calls for housekeeping, relay information to the team, and follow up to ensure prompt guest satisfaction and smooth room readiness. As a critical member of the Housekeeping Department, you will coordinate room status updates, communicate with GRAs, supervisors, inspectors, and Front Desk, and help prevent delays in releasing rooms