Hotel Room Status & Dispatch Coordinator

California Hotel & Casino; Las Vegas (NV); Presencial; USD 32.000 - 44.000; Jornada completa

Descripción de la vacante

Boyd Gaming Corporation in Las Vegas is seeking a Room Status Manager to continually update room conditions (Dirty, clean, inspected) in our property management system, coordinating with housekeeping and front desk to ensure timely turnovers.

You will dispatch housekeeping staff using multi-line phones and radios, log guest requests such as extra towels or cribs, run housekeeping reports, and act as a liaison among housekeeping, front desk and engineering to maintain service excellence.

Formación

• Experience with Property Management Systems (PMS) such as Opera.
• Excellent phone etiquette and ability to multitask in a fast-paced environment.
• Ability to operate radios, computers, and gaging systems.

Responsabilidades

• Room Status Management: Constantly Check and update room status (Dirty, clean, inspected) in the computer system.
• Dispatch & Coordination: Operate multi-line phones and two-way radios to dispatch housekeeping staff and assign rooms to Guest Room Attendants.
• Guest Request handling: Receive, log, and follow up on guest requests (e.g. extra towels, cribs) to ensure completion.
• Reporting & Logistics: Run housekeeping reports, prepare room assignment sheets, and handle lost and found items.
• Communication: Liaison between housekeeping, front desk, and engineering departments.

Conocimientos

PMS proficiency

Communication

Multitasking

Team coordination

Herramientas

Opera PMS

Descripción del empleo

Boyd Gaming Corporation in Las Vegas is seeking a Room Status Manager to continually update room conditions (Dirty, clean, inspected) in our property management system, coordinating with housekeeping and front desk to ensure timely turnovers.

You will dispatch housekeeping staff using multi-line phones and radios, log guest requests such as extra towels or cribs, run housekeeping reports, and act as a liaison among housekeeping, front desk and engineering to maintain service excellence.