Housekeeping Dispatcher-569003

Coushatta Casino Resort; Louisiana; On-site; USD 26,000 - 38,000; Full time

Job summary

Coushatta Casino Resort in Louisiana seeks a guest services professional to answer calls, dispatch housekeeping, and coordinate cleaning needs while anticipating guest expectations. You will monitor dispatch radios, assist with check-outs, and ensure timely preparation of rooms.

Ideal candidates are highly organized, with strong communication and interpersonal skills, computer literacy including Ten Key, and the ability to work collaboratively in a fast-paced hospitality environment.

Qualifications

• Ten Key and computer literate in appropriate software and systems.
• Strong organizational, interpersonal and communication skills required.

Responsibilities

• Answer and respond to guest calls and dispatch housekeeping personnel to areas needing cleaning.
• Coordinate housekeeping to provide guests with anticipatory service.
• Monitor dispatch radio and refer calls to appropriate parties.
• Monitor computer for check-outs and rooms ready for inspection.
• Assign keys, radios, and other equipment for personnel assignments.

Skills

Ten Key

Computer literacy

Organizational skills

Interpersonal skills

Communication skills

Tools

Housekeeping software

Job description

Responsible for answering and responding to guest calls and dispatching and coordinating housekeeping personnel to areas in need of cleaning and to provide guests with service that anticipates their needs. Promotes positive guest relations, through prompt, courteous and efficient service. Monitors and responds to dispatch radio and responds accordingly by referring calls to appropriate parties. Monitors computer frequently for check-outs and rooms ready for inspection. Assigns keys, radios, etc. for assignments to personnel.

EDUCATION and/or EXPERIENCE:

SPECIAL QUALIFICATIONS:

Ten Key and computer literate in appropriate software and systems. Strong organizational, interpersonal and communication skills required.

Req. #

10293

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