Guest Experience Director: Onboard & Shore Excursions

Socket.dev; Alton (IL); On-site; USD 65,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with match

Job summary

American Cruise Lines seeks a Cruise & Excursions Director to lead guest engagement on board and ashore for the 2026 season. The role requires energetic leadership, superb presentation skills, and the ability to coordinate excursions, vendor communications, and premium experiences.

The position reports to the Hotel General Manager, involves living on board for 6–8 weeks, and demands 12‑hour days with frequent travel.

Qualifications

• Bachelor’s Degree in hospitality, tourism, or event management is preferred.
• Proficiency in Microsoft Office Suite applications.
• Enthusiasm, confidence, and a can‑do attitude.
• Strong public speaking skills.
• Strong social skills.
• Strong critical thinking skills; sense of production and presentation.
• Basic knowledge of audio/visual equipment.

Responsibilities

• Schedule and execute engaging entertainment, enrichment and activity programs that enhance and elevate the guest experience.
• Create the Ship to Shore.
• Effectively communicate to guests via the shipboard daily program and PA system.
• Be well‑versed in the cruising region, ports of call and excursions offered.
• Confirm and adjust all shore excursions, explorations, adventures and transfers.

Skills

Public speaking

Guest engagement

Team collaboration

Presentation skills

Education

Bachelor’s degree in hospitality, tourism, or event management

Tools

Microsoft Office

Job description

American Cruise Lines seeks a Cruise & Excursions Director to lead guest engagement on board and ashore for the 2026 season. The role requires energetic leadership, superb presentation skills, and the ability to coordinate excursions, vendor communications, and premium experiences.

The position reports to the Hotel General Manager, involves living on board for 6–8 weeks, and demands 12‑hour days with frequent travel.