Front Office Lead: Guest Experience & Team Leadership

RiseMe; Palm Springs (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

RiseMe is seeking a Front Office supervisor to lead the guest services team and uphold high standards of hospitality. You will oversee scheduling, coaching, and ensuring timely duties across the front office. A 1-year supervisory background and proficiency in Opera are required.

Applicants should be able to communicate professionally, handle difficult situations with integrity, and work flexible hours including evenings and weekends. Bachelor's degree is preferred.

Qualifications

• 1 year of supervisory experience in hospitality or similar industry.
• Bachelor's Degree is preferred.
• Ability to diplomatically deal with difficult situations and people.
• Ability to verbally communicate effectively and professionally.
• Experience using Opera and Microsoft Office Suite.
• Flexible schedule, able to work evenings, weekends, and holidays when needed.

Responsibilities

• Supervise all duties performed by the team.
• Create and post all employee schedules in a timely manner.
• Coach, counsel, and discipline employees when necessary, using correct documentation and techniques.
• Ensure that all employees are posted at their stations on time, and that they complete their essential duties before their departure.
• Assist with all sick calls or tardiness by finding coverage and staying until coverage is found (including night audit shifts).
• Train and monitor all service levels provided by employees to guests and other fellow employees.
• Meet or exceed levels of service required by the Mystery Shopper Survey.
• Maintain all operational supplies, and manage expenses and labor costs per budget.

Skills

Guest service

Supervisory experience

Communication skills

Integrity

Diversity & inclusion

Education

Bachelor's degree

Tools

Opera

Microsoft Office Suite

Job description

RiseMe is seeking a Front Office supervisor to lead the guest services team and uphold high standards of hospitality. You will oversee scheduling, coaching, and ensuring timely duties across the front office. A 1-year supervisory background and proficiency in Opera are required.

Applicants should be able to communicate professionally, handle difficult situations with integrity, and work flexible hours including evenings and weekends. Bachelor's degree is preferred.