Guest Experience Director

Chick-fil-A; Redding (CA); Presencial; USD 85 000 - 110 000; Tempo integral

Resumo da oferta

Chick-fil-A Hilltop in Redding, CA seeks a Guest Services Director to lead a high-performing team focused on hospitality and guest experiences. You will oversee front-of-house operations, training, and service excellence while driving sales performance.

The ideal candidate is passionate about people development, building strong teams, and creating an environment where guests and team members feel valued. This on-site leadership role emphasizes accountability and continuous improvement.

Qualificações

• Experience leading guest-facing teams in fast-paced environments.
• Proven ability to train and develop staff and supervisors.
• Strong focus on hospitality, service quality and guest satisfaction.

Responsabilidades

• Lead and develop a high-performing Guest Services team.
• Oversee front-of-house operations and service standards.
• Set and monitor weekly and monthly sales and transaction goals.

Conhecimentos

Leadership

Staff Development

Hospitality

Sales Goals

Operations

Formação académica

Bachelor's degree in hospitality management

Ferramentas

POS systems

Pathway training platform

Descrição da oferta de emprego

Chick-fil-A Hilltop in Redding, CA seeks a Guest Services Director to lead a high-performing team focused on hospitality and guest experiences. You will oversee front-of-house operations, training, and service excellence while driving sales performance.

The ideal candidate is passionate about people development, building strong teams, and creating an environment where guests and team members feel valued. This on-site leadership role emphasizes accountability and continuous improvement.