Guest Experience Architect

Chick-fil-A; Santee (CA); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Flexible Hours

Closed Sundays

Work Directly With An Operator

Competitive Pay

Great Place to Work

Job summary

Chick-fil-A in California seeks a Guest Experience Director to lead hospitality and service standards, driving memorable guest experiences across all guest-facing systems. You will coach and develop leaders to uphold Chick-fil-A's values while identifying opportunities for improvements in the guest journey.

The role requires strong communication, accountability, and the ability to lead through influence to elevate restaurant performance and guest satisfaction.

Qualifications

• Must demonstrate hospitality leadership and coaching capabilities.
• Strong communication, guest service focus, and ownership of results.
• Ability to lead through influence and develop others.

Responsibilities

• Owns guest experience standards and ensures consistent hospitality execution.
• Oversees CEM, Secret Shopper evaluations, Host standards, and RSA.
• Coaches Leaders and Team Members on hospitality and guest interactions.

Skills

Hospitality leadership

Coaching and development

Communication and guest interaction

Tools

Customer Experience Monitor (CEM)

Job description

Chick-fil-A in California seeks a Guest Experience Director to lead hospitality and service standards, driving memorable guest experiences across all guest-facing systems. You will coach and develop leaders to uphold Chick-fil-A's values while identifying opportunities for improvements in the guest journey.

The role requires strong communication, accountability, and the ability to lead through influence to elevate restaurant performance and guest satisfaction.