Director of Hospitality & Guest Experience

Cooper Connect; Vernon Hills (IL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health Insurance Contribution

Paid Time Off and Vacation

401(k) Retirement Plan

Quarterly Performance Bonuses

Cell Phone Allowance

Job summary

Chick-fil-A in Vernon Hills is seeking a Director of Hospitality to lead a Front of House team of 50+ staff and 5–7 managers. The role focuses on delivering Chick-fil-A's renowned Second Mile Service, building a positive culture, and fostering guest relationships.

You will drive leadership development, coaching, and operations to ensure exceptional guest experiences while upholding Chick-fil-A's values and community impact. A Bachelor's degree is preferred.

Qualifications

• Proven leadership experience managing large front‑of‑house teams.
• Hospitality or guest service experience preferred.
• Strong interpersonal and communication skills.
• High emotional intelligence and integrity.
• Bachelor's degree preferred.

Responsibilities

• Deliver remarkable hospitality and guest experiences through genuine connections.
• Lead and develop a Front of House team of 50+ with 5–7 managers, coaching future leaders.
• Build a positive team culture, motivate staff, and uphold high standards.
• Be the face of hospitality, maintaining a welcoming presence with guests and community.
• Support operational excellence during peak hours with safe, efficient service.
• Address employee concerns and collaborate with leaders to improve performance.

Skills

Leadership

Team building

Coaching

Hospitality

Interpersonal skills

Emotional intelligence

Communication

Education

Bachelor's Degree (preferred)

Job description

Chick-fil-A in Vernon Hills is seeking a Director of Hospitality to lead a Front of House team of 50+ staff and 5–7 managers. The role focuses on delivering Chick-fil-A's renowned Second Mile Service, building a positive culture, and fostering guest relationships.

You will drive leadership development, coaching, and operations to ensure exceptional guest experiences while upholding Chick-fil-A's values and community impact. A Bachelor's degree is preferred.