MA Department Manager: Customer Experience Leader

Uncharted; Burlington (MA); On-site; USD 28,000 - 33,000; Full time

Job summary

The Paper Store in Burlington, MA is seeking a Department Manager to lead a high-performing team and deliver exceptional guest experiences using the G.U.E.S.T. service approach.

You will train staff, manage payroll within budget, uphold merchandising standards, and ensure smooth store operations from opening to closing while driving sales and customer loyalty. Candidates should have retail leadership experience, be able to multitask, lift up to 50 lbs., and work nights, weekends, and holidays.

Qualifications

• Previous experience in specialty retail preferred.
• Ability to multi task while attending customers.
• Flexible schedule including nights, weekends, and holidays.
• Proficient in Microsoft Office and POS systems.
• Ability to lift and mobilize up to 50 lbs., as required.

Responsibilities

• Greet and welcome every customer warmly and with enthusiasm.
• Build customer loyalty by being friendly, attentive and respectful.
• Lead and coach associates on merchandising and service standards.
• Open and close the store; manage POS and floor operations.
• Collaborate with store leadership to drive sales and events.

Skills

Customer service

Team leadership

Multi-tasking

Flexibility

Attention to detail

Tools

Microsoft Office

POS Systems

Job description

The Paper Store in Burlington, MA is seeking a Department Manager to lead a high-performing team and deliver exceptional guest experiences using the G.U.E.S.T. service approach.

You will train staff, manage payroll within budget, uphold merchandising standards, and ensure smooth store operations from opening to closing while driving sales and customer loyalty. Candidates should have retail leadership experience, be able to multitask, lift up to 50 lbs., and work nights, weekends, and holidays.