Visual Dept Manager: Lead Sales & Merchandising

The Paper Store; Fairfield (CT); On-site; USD 55,000 - 85,000; Full time

Job summary

The Paper Store in Fairfield, CT is seeking a full-time Department Manager to lead a high-performing team and deliver an exceptional shopping experience through the G.U.E.S.T. service approach.

You will coach staff, supervise operations, manage payroll within budget, and uphold our visual standards and company policies. In this role you will train and develop associates, drive sales, build customer loyalty, and ensure accurate execution of promotions and merchandising across the store.

Qualifications

• Previous experience in specialty retail is preferred.
• College degree preferred.
• Demonstrate an ability to multitask, while being attentive to customers.
• Ability to adapt to and embrace change.
• Proficient in using Microsoft Office and POS Systems.
• Ability to work a flexible schedule including nights, weekends, and holidays.

Responsibilities

• Act as a TPS Champion by modeling the G.U.E.S.T. service approach, and consistently delivering World Class Service.
• Greet and welcome every customer warmly and with enthusiasm.
• Understand customer needs by asking open-ended questions.
• Explain product features and benefits in relation to the customers' needs by providing in-depth product knowledge.
• Suggest additional items to build onto sales by utilizing effective selling techniques.
• Thank the customer sincerely and invite them to return and shop with us again.
• Build customer loyalty by being friendly, attentive and respectful of customers.
• Uphold a respectful work environment by modeling ethical behavior, fostering open communication, and maintaining confidential information as required.
• Demonstrate the ability to make decisions with sound judgement, and in the best interest of the customer, store team, and business.
• Demonstrate desire to participate in training and development utilizing all training resources available.
• Demonstrate initiative to cross train in all departments to support bench strength in department leadership.
• Continually train and coach associates on merchandising/operational tasks, company expectations, and GUEST service standards.
• Lead and execute completion of company directives within appropriate time frames.
• Develop a strong relationship with the Visual Merchandiser, Hallmark Merchandiser, Store Team Leaders, District Manager and corporate partners
• Maintain awareness of all current promotions and process them correctly at the Point of Sale
• Champion new product launches by being the material expert in new product information
• Ensure all marketing and promotion signage is up to date and placed correctly
• Ensure all means of communication (Smart Sheet, email, etc.) are acted upon in a timely manner
• After comprehensive training, performing ear piercings and providing a safe, sanitary experience in accordance with state, federal and CDC guidelines. (select locations)
• Perform management functions as expected. This includes but is not limited to: opening and closing of the store, management functions on point of sale, managing the sales floor, coordinating break schedule, etc.
• Assist the Store Team Leader with executing strategies to drive sales and customer loyalty through: Effective Sales and Service Leader behaviors, The Hallmark Crown Rewards Program, TPS customer capture, and store events
• Complete all tasks/direction as directed by the Store Team Leader, Merchandiser or District Manager
• Comply with all company policies and procedures

Skills

Customer service

Leadership

Training staff

Sales knowledge

POS systems

Merchandising

Team building

Communication

Education

College degree preferred

Tools

POS Systems

Microsoft Office

Job description

The Paper Store in Fairfield, CT is seeking a full-time Department Manager to lead a high-performing team and deliver an exceptional shopping experience through the G.U.E.S.T. service approach.

You will coach staff, supervise operations, manage payroll within budget, and uphold our visual standards and company policies. In this role you will train and develop associates, drive sales, build customer loyalty, and ensure accurate execution of promotions and merchandising across the store.