Guest Experience Coordinator — Sales & Service

Advantage Dealer Group; Calumet City (IL); Vor Ort; USD 30.000 - 42.000; Vollzeit

Benefits dieser Stelle

Medical, dental, and vision insurance

Paid time off

401(k) with company match

Employee discounts on vehicles, parts,

Zusammenfassung

Advantage Toyota is seeking an energetic Sales & Service Greeter to welcome dealership guests and guide them to the right team. You will greet arrivals, check in guests, collect updated contact and service information, and relay details to Sales Consultants and Service Advisors to ensure a smooth visit.

This role emphasizes excellent customer service, a friendly demeanor, and the ability to manage waiting guests while maintaining a clean, organized showroom and reception area.

Qualifikationen

• Customer service and communication skills required.
• Friendly, outgoing, professional demeanor.
• Strong organizational and multitasking abilities.
• Detail-oriented with ability to gather and relay information.
• Basic computer and data entry skills.
• Reliable attendance and punctuality.
• Experience in customer service/hospitality/dealership preferred.
• Bilingual English/Spanish a plus.

Aufgaben

• Greet all customers promptly and professionally upon arrival.
• Welcome guests visiting both the Sales and Service departments.
• Check customers in upon arrival and verify appointment information.
• Obtain updates from customers regarding vehicle ownership, contact information, purchase interests, service concerns, and overall experience.
• Document and communicate customer updates to Sales Consultants, Service Advisors, and Management.
• Ensure customers are directed to the appropriate department quickly and efficiently.
• Notify Sales Consultants and Service Advisors when customers arrive for scheduled appointments.
• Monitor customer wait times and ensure guests receive timely assistance.
• Assist in managing showroom and service drive traffic flow.
• Maintain a clean, organized, and welcoming showroom, reception, and customer waiting areas.
• Answer basic dealership questions and provide information about dealership products and services.
• Support customer retention, loyalty, and satisfaction initiatives.
• Assist with dealership events, promotions, and customer engagement activities.

Kenntnisse

Customer service

Communication

Organization

Multitasking

Data entry

Punctuality

Bilingual English/Spanish

Jobbeschreibung

Advantage Toyota is seeking an energetic Sales & Service Greeter to welcome dealership guests and guide them to the right team. You will greet arrivals, check in guests, collect updated contact and service information, and relay details to Sales Consultants and Service Advisors to ensure a smooth visit.

This role emphasizes excellent customer service, a friendly demeanor, and the ability to manage waiting guests while maintaining a clean, organized showroom and reception area.