Customer Experience Greeter - Sales & Service

Advantage Toyota of River Oaks; Calumet City (IL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental, and vision insurance

Paid time off

401(k) with company match

Employee discounts on vehicles, parts,

Career growth and advancement

Team-oriented work environment

Job summary

Advantage Toyota greets guests and connects them to Sales or Service, making a positive first impression from the moment they enter the dealership. The role emphasizes courteous, professional service and accurate data collection to ensure smooth visits.

The ideal candidate is bilingual, detail-oriented, and capable of coordinating with Sales Consultants and Service Advisors to deliver timely, friendly support to customers.

Qualifications

• Excellent customer service and communication skills.
• Friendly, outgoing, and professional demeanor.
• Strong organizational and multitasking abilities.
• Detail-oriented with the ability to accurately gather and relay customer information.
• Basic computer and data entry skills.
• Reliable attendance and punctuality.
• Previous customer service, hospitality, retail, or dealership experience preferred.
• Bilingual English/Spanish is a plus.

Responsibilities

• Greet all customers promptly and professionally upon arrival.
• Welcome guests visiting both the Sales and Service departments.
• Check customers in upon arrival and verify appointment information.
• Obtain updates from customers regarding vehicle ownership, contact information, purchase interests, service concerns, and overall experience.
• Document and communicate customer updates to Sales Consultants, Service Advisors, and Management.
• Ensure customers are directed to the appropriate department quickly and efficiently.
• Notify Sales Consultants and Service Advisors when customers arrive for scheduled appointments.
• Monitor customer wait times and ensure guests receive timely assistance.
• Assist in managing showroom and service drive traffic flow.
• Maintain a clean, organized, and welcoming showroom, reception, and customer waiting areas.
• Answer basic dealership questions and provide information about dealership products and services.
• Support customer retention, loyalty, and satisfaction initiatives.
• Assist with dealership events, promotions, and customer engagement activities.

Skills

Customer service

Communication

Multitasking

Attention to detail

Data entry

Punctuality

Hospitality experience

Bilingual EN/ES

Dealership experience

Job description

Advantage Toyota greets guests and connects them to Sales or Service, making a positive first impression from the moment they enter the dealership. The role emphasizes courteous, professional service and accurate data collection to ensure smooth visits.

The ideal candidate is bilingual, detail-oriented, and capable of coordinating with Sales Consultants and Service Advisors to deliver timely, friendly support to customers.