Auto Service Concierge - Customer Experience

Group 1 Automotive; Danvers (MA); On-site; USD 15,000 - 26,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid time off

Employee stock plan

Vehicle purchase program

Training opportunities

Job summary

Group 1 Toyota of Danvers is seeking a Service Greeter to warmly welcome service customers, coordinate between service and sales, and help ensure a smooth, customer-focused visit.

The ideal candidate is high-energy with excellent communication, professional appearance, and a strong commitment to satisfaction. We offer competitive pay, benefits, and opportunities for growth in a fast-paced, team-driven environment.

Qualifications

• Retail, service or hospitality experience preferred.
• High energy and motivation.
• Excellent customer service skills.
• Professional appearance and work ethic.
• Self-starter and self-motivated.
• Ability to work well in a process driven environment.
• Outstanding communication skills (verbal and written).
• High school diploma or equivalent.
• Valid driver's license and good driving record.

Responsibilities

• Meet and greet service customers promptly in a professional and courteous manner.
• Liaison between the service and sales department.
• Guarantee customer satisfaction and strive to exceed expectations.
• Set personal goals aligned with dealership productivity and devise a plan to meet them.
• Follow all company policies and procedures.
• Demonstrates behaviors aligned with company values in all interactions.

Skills

Retail/service/hospitality experience

High energy

Customer service skills

Professional appearance

Self-starter

Process-driven work

Excellent communication

High school diploma

Clean driving record

Education

High school diploma or equivalent

Job description

Group 1 Toyota of Danvers is seeking a Service Greeter to warmly welcome service customers, coordinate between service and sales, and help ensure a smooth, customer-focused visit.

The ideal candidate is high-energy with excellent communication, professional appearance, and a strong commitment to satisfaction. We offer competitive pay, benefits, and opportunities for growth in a fast-paced, team-driven environment.