Guest Experience Coordinator

Don Mcgill Toyota, Inc.; Katy (TX); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Complimentary snacks and drinks

Job summary

Don McGill Toyota, Inc. is seeking a Customer Hospitality team member to deliver welcoming guest experiences and proactive service. You will greet customers, ensure a warm atmosphere, and assist with inquiries while maintaining high standards of cleanliness and presentation.

Responsibilities include managing the snack cart, coordinating refreshments, and documenting guest feedback to help improve service. Weekend hours may be required to support busy showroom days.

Qualifications

• Ability to stand and be mobile for extended periods.
• Strong communication and interpersonal skills.
• Ability to work flexible hours including weekends and holidays.
• Basic proficiency with computer systems and customer management software.

Responsibilities

• Greet and welcome customers or guests in a friendly and professional manner.
• Refill and manage customer hospitality snack cart, keeping the cart organized.
• Manage customer inquiries and requests efficiently with timely assistance.
• Maintain a clean, organized, and inviting showroom environment.
• Document customer feedback and report recurring issues to management.
• Handle customer complaints with empathy and pursue effective resolutions.

Skills

Communication skills

Interpersonal skills

Flexible hours

Basic computer skills

Education

High school diploma or equivalent

Tools

CRM software

Job description

Don McGill Toyota, Inc. is seeking a Customer Hospitality team member to deliver welcoming guest experiences and proactive service. You will greet customers, ensure a warm atmosphere, and assist with inquiries while maintaining high standards of cleanliness and presentation.

Responsibilities include managing the snack cart, coordinating refreshments, and documenting guest feedback to help improve service. Weekend hours may be required to support busy showroom days.