Guest Experience Coordinator: Full-Time Receptionist

Heritage Manor Care; Post Falls (ID); On-site; USD 19,000 - 28,000; Full time

Job summary

Heritage Manor Care is seeking a dedicated full-time Receptionist at our skilled nursing facility in Idaho. You will greet guests and families, answer phones, and support admissions and billing processes while maintaining current guest files. HIPAA compliance is essential.

The role emphasizes friendly customer service, efficient coordination with leadership, and recruiting support to meet staffing needs. Previous front-desk experience is a plus, and a high school diploma is required.

Qualifications

• Greet guests and family members and manage front-desk interactions.
• Answer phones, transfer calls, and locate leadership as needed.
• Maintain guest files by room number and support admissions.

Responsibilities

• Greet guests and family members when they arrive.
• Answer phones and route calls or locate leadership.
• Maintain current guest files by room number.
• Provide administrative/admissions support.
• Provide recruiting and billing support.
• Ensure HIPAA compliance in all duties.

Skills

Guest relations

Phone handling

Administrative support

Education

High School diploma

Job description

Heritage Manor Care is seeking a dedicated full-time Receptionist at our skilled nursing facility in Idaho. You will greet guests and families, answer phones, and support admissions and billing processes while maintaining current guest files. HIPAA compliance is essential.

The role emphasizes friendly customer service, efficient coordination with leadership, and recruiting support to meet staffing needs. Previous front-desk experience is a plus, and a high school diploma is required.