Healthcare Front Desk & Patient Services Specialist

Heritage Health - Idaho; Coeur d'Alene (ID); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Insurance: 100% employer-paid

Life Insurance: 1x annual salary

Disability Insurance: short/long-term

403(b) match up to 4%

PTO and holidays

EAP with telehealth

Job summary

Heritage Health - Idaho is seeking a full-time Customer Service Rep to join our Coeur d'Alene clinic. You will support daily patient flow, verify insurance, handle calls, and schedule appointments, all while maintaining a patient-centered, compliant environment.

The role emphasizes teamwork, professionalism, and sensitivity to patient information, with comprehensive benefits and a balanced work-life approach in a typical office setting.

Qualifications

• Strong interpersonal and communication skills (verbal and written).
• Ability to work independently and as part of a team.
• Professionalism and compassion under pressure.

Responsibilities

• Checks in clients and updates demographics, including insurance information, at each visit.
• Verifies Medicaid at each visit and obtains Healthy Connections authorization if needed.
• Ensures each account has a DMS screen and verifies current homeless and migrant/seasonal status.
• Answers a multi-line phone system for the clinic, takes accurate messages and delivers them promptly to providers or counselors.
• Schedules appointments for new and established clients using the electronic practice management system.
• Makes reminder calls for all scheduled clients.
• Collects co-pays from self-pay and third-party payer clients at each visit.
• Directs clients who are unable to pay their co-pay to the billing or collections staff.
• Checks out clients as needed.
• Creates and organizes client charts.
• Tracks No-shows and follows the No Show protocol.
• Processes all self-pay clients on the schedule through the Medicaid system to check for coverage.
• Maintains the cleanliness and order of the waiting room area throughout the day.
• Perform general office duties such as copying, faxing, scanning, and handling mail.

Skills

Interpersonal skills

Communication skills

Teamwork

Professionalism under pressure

Discretion with patient information

Independent work

Tools

Athena EHR

Job description

Heritage Health - Idaho is seeking a full-time Customer Service Rep to join our Coeur d'Alene clinic. You will support daily patient flow, verify insurance, handle calls, and schedule appointments, all while maintaining a patient-centered, compliant environment.

The role emphasizes teamwork, professionalism, and sensitivity to patient information, with comprehensive benefits and a balanced work-life approach in a typical office setting.