Courtyard El Paso Airport - Front Desk Supervisor

Aimbridge Hospitality LLC; El Paso (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability Income

Paid Time Off

401k Retirement Plan

Long-Term Disability

Life & AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

A leading hospitality company in El Paso is seeking a Front Desk Supervisor to lead guest experience efforts at their Courtyard El Paso Airport hotel. Responsibilities include managing smooth check-ins, optimizing revenue, and leading a communicative team. The ideal candidate has at least 2-3 years of relevant experience and a high school diploma. This position offers competitive benefits and an opportunity to grow in a supportive environment.

Qualifications

• 2 to 3 years of experience in a hotel or related field.
• Previous supervisory experience preferred.
• Valid driver’s license is required.
• Valid driver’s license and ability to manage multiple tasks.

Responsibilities

• Greet guests and manage check-ins and check-outs.
• Maintain operational logs and manage packages.
• Optimize room revenue and promote guest value.
• Lead and train team members, resolving problems efficiently.

Skills

Guest Experience Expertise

Operational Management

Revenue Strategy

Team Leadership

Education

High School diploma or equivalent

College coursework in a related field

Job description

Job Description

Join Our Team as a Front Desk Supervisor

As the Front Desk Supervisor, you’re the heartbeat of hospitality—leading the charge to make every guest feel genuinely welcomed and valued. You’ll guide your team with energy and enthusiasm, setting the tone for service that’s not just good, but unforgettable. From smooth check‑ins to friendly problem‑solving, you’ll help create an experience guests rave about. If you love leading by example and turning everyday moments into memorable ones, this is your spotlight.

Key Skills / Responsibilities

• Guest Experience Pro: Greet guests with genuine warmth and keep check‑ins and check‑outs smooth and stress‑free. You’re the go‑to for reservations, VIP requests, and making every guest feel like a star.
• Operations Maestro: Keep things running like clockwork by tracking logs, managing messages and packages, and making sure every detail is handled with professionalism and speed.
• Revenue & Rate Strategist: Stay sharp on rates, packages, and promotions, helping boost room revenue while keeping guests happy with great value.
• Team Leader & Problem Solver: Build a strong, communicative team, train new associates, and tackle guest concerns or workplace hiccups with confidence and creativity—all while keeping safety and standards front and center.

Education & Experience

• High School diploma or equivalent required; college coursework in a related field helpful.
• At least 2 to 3 years of progressive experience in a hotel or related field required.
• Previous supervisory experience preferred.
• Must have a valid driver’s license.
• Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short‑Term and Long‑Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

Stay at Courtyard El Paso Airport and enjoy a blend of convenience, flexible spaces, and timeless style. Our hotel near El Paso Airport offers the modern amenities business or leisure travelers need for an exceptional stay, with signature plush Marriott bedding, microwaves, mini‑fridges, K‑cup tea and coffeemakers, and HDTVs offered in all accommodations. Eat, drink, and mingle with fellow guests at The Bistro, our restaurant near El Paso Airport, offering energizing breakfast with Starbucks® coffee in the mornings and lunch and dinner options paired with craft drinks in the evenings. Stay on top of your routine in our 24‑hour fitness center or go for a refreshing dip in our heated outdoor pool. Need to do laundry? We have an on‑site laundry facility. Venture out to experience the sights and tastes of El Paso with authentic Tex‑Mex cuisine and some of El Paso's top things to do such as historic attractions, parks, and malls like Cielo Vista Mall and Bassett Place. Enjoy your stay at Courtyard El Paso Airport. At our hotel, we’re committed to providing the best guest service in the area. But what really sets us apart is our team. When you join us, you’ll find a supportive and collaborative work environment where you’ll feel like part of a family. We celebrate our successes every month with team‑building activities and events that bring us closer together. So, if you’re looking for a place where you can grow, succeed, and belong, come join us!