Front Desk Agent

Pierhouse; El Paso, Northern (TX, KY); Hybrid; USD 22,000 - 30,000; Full time

Job summary

Courtyard Downtown EPC in El Paso is seeking a Front Desk Associate to warmly greet guests, check them in and out, and support pre-registration and reservation blocking. You will post charges, handle cash and cards, and ensure accurate daily transactions with the Front Office system.

The role requires vigilance with reservations, rate awareness, and the ability to work flexible shifts, including nights, weekends, and holidays.

Qualifications

• High work ethic and self-initiative.

Responsibilities

• Greet and check guests in and out promptly and professionally.
• Post charges accurately and efficiently.
• Maintain working knowledge of Front Office system and daily transactions.
• Handle cash, checks, and credit card information correctly.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates, discounts, and how to apply them.
• Handle same-day reservations and follow cancellation/relocation procedures.

Tools

Front Office system

Job description

Check out the latest Courtyard design with new looks and styling. Enjoy our in-house Bistro concept for breakfast and dinner. With our creative and inviting flexible spaces to relax and work in, you'll be able to stay refreshed and energized. Enjoy our well-equipped fitness center and heated outdoor rooftop pool.

Job Description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Location

El Paso Courtyard Downtown-EPC

Requirements

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!

Status

Full-time

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