Front Desk Agent-FT

Hotel Yountville; El Paso, Northern (TX, KY); Hybrid; USD 26,000 - 38,000; Full time

Job summary

El Paso Courtyard Downtown-EPC is seeking a Front Desk Agent to greet guests, check them in/out, and assist with pre-registration and reservations. You will learn and use the Front Office system for daily transactions, ensuring accuracy in charges and guest accounts.

The role requires strong work ethic, teamwork, and flexibility to work nights, weekends, and holidays as needed to deliver exceptional guest experiences at a premier hotel. Training provided for the right candidate.

Qualifications

• Excellent guest service and communication skills.
• Reliable cash handling with accuracy and integrity.
• Experience with reservations and front desk procedures preferred.

Responsibilities

• Greet and check in/out guests promptly and professionally.
• Post charges accurately and efficiently for all transactions.
• Maintain working knowledge of the Front Office system and daily transactions.
• Handle cash, checks, and credit card information securely and correctly.
• Review reservations, special requests, and block rooms accordingly.
• Understand hotel rates, discounts, and cancellation/relocation procedures.

Skills

Greet guests

Cash handling

Reservations

Front desk ops

Team player

Job description

Check out the latest Courtyard design with new looks and styling. Enjoy our in-house Bistro concept for breakfast and dinner. With our creative and inviting flexible spaces to relax and work in, you'll be able to stay refreshed and energized. Enjoy our well-equipped fitness center and heated outdoor rooftop pool.

Job Description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Location

El Paso Courtyard Downtown-EPC

Requirements

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!

Status

Full-time

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