Guest Experience Front Desk Specialist

Remington Hospitality; El Paso (TX); On-site; USD 28,000 - 42,000; Full time

Job summary

Remington Hospitality in El Paso is seeking a friendly Front Desk Clerk to greet guests, check them in and out with efficiency, and assist with pre-registration and blocking of reservations.

You will handle daily front office tasks, including posting charges, maintaining knowledge of rates and discounts, and following cancellation and relocation procedures to ensure smooth guest experiences.

Qualifications

• Greet and check guests in/out promptly and professionally.
• Handle cash, checks, and credit card information securely and make change correctly.
• Know hotel rates, discounts, and how to handle each.

Responsibilities

• Block reservations and assist pre-registration as needed.
• Post charges accurately and know where to post all charges.
• Review reservations with special requests and block rooms accordingly.
• Be familiar with same-day reservations and cancellation/relocation procedures.

Skills

Guest service

Cash handling

Reservations

Front desk software

Tools

PMS software

Job description

Remington Hospitality in El Paso is seeking a friendly Front Desk Clerk to greet guests, check them in and out with efficiency, and assist with pre-registration and blocking of reservations.

You will handle daily front office tasks, including posting charges, maintaining knowledge of rates and discounts, and following cancellation and relocation procedures to ensure smooth guest experiences.