Guest Experience Front Desk Agent

Hotel Yountville; El Paso, Northern (TX, KY); Hybrid; USD 26,000 - 38,000; Full time

Job summary

El Paso Courtyard Downtown-EPC is seeking a Front Desk Agent to greet guests, check them in/out, and assist with pre-registration and reservations. You will learn and use the Front Office system for daily transactions, ensuring accuracy in charges and guest accounts.

The role requires strong work ethic, teamwork, and flexibility to work nights, weekends, and holidays as needed to deliver exceptional guest experiences at a premier hotel. Training provided for the right candidate.

Qualifications

• Excellent guest service and communication skills.
• Reliable cash handling with accuracy and integrity.
• Experience with reservations and front desk procedures preferred.

Responsibilities

• Greet and check in/out guests promptly and professionally.
• Post charges accurately and efficiently for all transactions.
• Maintain working knowledge of the Front Office system and daily transactions.
• Handle cash, checks, and credit card information securely and correctly.
• Review reservations, special requests, and block rooms accordingly.
• Understand hotel rates, discounts, and cancellation/relocation procedures.

Skills

Greet guests

Cash handling

Reservations

Front desk ops

Team player

Job description

El Paso Courtyard Downtown-EPC is seeking a Front Desk Agent to greet guests, check them in/out, and assist with pre-registration and reservations. You will learn and use the Front Office system for daily transactions, ensuring accuracy in charges and guest accounts.

The role requires strong work ethic, teamwork, and flexibility to work nights, weekends, and holidays as needed to deliver exceptional guest experiences at a premier hotel. Training provided for the right candidate.