Front Desk Specialist: Office Ops & Guest Experience

Hitachi Digital Services, LLC; Dallas (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Hitachi Digital Services, LLC in Dallas is seeking a professional Receptionist to be the first point of contact for employees, customers, candidates, and visitors. You will help create an exceptional workplace experience and coordinate inquiries, scheduling, and security procedures.

The role requires 2+ years in reception or front desk support, strong communication, and a team-oriented, adaptable mindset. A High School Diploma is required, with a preference for higher education credentials.

Qualifications

• 2+ years receptionist, front desk, administrative, customer service, or office coordination experience.
• Excellent verbal and written communication skills with a customer-focused mindset.
• Professional demeanor with strong interpersonal and relationship-building skills.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Proficiency with Microsoft Office Suite, including Outlook, Teams, Word, and Excel.
• Experience managing calendars, meeting room scheduling, and visitor coordination.
• Ability to work independently while maintaining a collaborative team-oriented approach.
• Strong problem-solving skills and ability to handle sensitive situations professionally.
• High School Diploma; Associate's or Bachelor's degree preferred.

Responsibilities

• Serve as the first point of contact for all visitors, clients, candidates, vendors, and employees entering the Dallas office.
• Greet guests professionally, manage visitor registration, and ensure adherence to office security procedures.
• Answer and direct incoming phone calls, emails, and general inquiries in a timely and professional manner.
• Coordinate conference room reservations, meeting logistics, and hospitality services.
• Manage incoming and outgoing mail, packages, and courier services.
• Support office operations by maintaining office supplies, inventory, and common areas.
• Assist with employee onboarding logistics, workspace preparation, and visitor coordination.
• Coordinate catering, office events, team meetings, and employee engagement activities.
• Work closely with facilities, IT, HR, recruiting, and leadership teams to support office needs.
• Maintain office records, directories, and administrative documentation.
• Assist with travel arrangements, expense submissions, and other administrative tasks as assigned.
• Ensure a welcoming, organized, and professional office environment that reflects Hitachi Digital Services' culture and values.

Skills

Customer service

Multitasking

Communication

Professional demeanor

Office coordination

Microsoft Office

Education

High School Diploma

Associate's degree preferred

Tools

Microsoft Outlook

Teams

Word

Excel

Job description

Hitachi Digital Services, LLC in Dallas is seeking a professional Receptionist to be the first point of contact for employees, customers, candidates, and visitors. You will help create an exceptional workplace experience and coordinate inquiries, scheduling, and security procedures.

The role requires 2+ years in reception or front desk support, strong communication, and a team-oriented, adaptable mindset. A High School Diploma is required, with a preference for higher education credentials.