Guest Experience Coordinator

BrightTower; New York (NY); On-site; USD 42,000 - 62,000; Full time

Job summary

BrightTower, in our brand-new headquarters overlooking Madison Square Park, seeks a Front Desk Coordinator to be the face of the firm. You will greet visitors, answer calls, coordinate with security, and keep the reception area, conference rooms, and common spaces polished.

The ideal candidate is warm, organized, and thrives in a fast-paced, collaborative environment. Proficiency with Office 365, SharePoint, Teams, Zoom, and CRM tools is a plus; multi-tasking and strong communication are

Qualifications

• Greet and assist visitors, clients, and business partners in a professional and courteous manner.
• Maintain an organized, welcoming reception area.
• Keep conference rooms tidy and manage office supplies and equipment.
• Maintain and organize the pantry/kitchen, including receiving, stocking, and managing food inventory.
• Keep the kitchen area clean and orderly, including unloading the dishwasher and tidying conference rooms and common spaces.
• Coordinate and handle incoming/outgoing mail, packages, and deliveries.
• Assist the team with scheduling conference rooms and meetings, managing conflicts, and sending reminders for both in-person and virtual appointments.
• Collaborate with teams on other ad-hoc projects as they arise.

Responsibilities

• Greet and assist visitors, clients, and business partners in a professional and courteous manner.
• Coordinate and manage reception area, mail, and deliveries.
• Support scheduling of conference rooms and meetings, including virtual setups.

Skills

Reception experience

Hospitality mindset

Customer service

Communication skills

Time management

Team collaboration

Education

High school diploma or equivalent

Tools

Microsoft Office 365

SharePoint

Teams

Zoom

CRM platforms

Job description

BrightTower, in our brand-new headquarters overlooking Madison Square Park, seeks a Front Desk Coordinator to be the face of the firm. You will greet visitors, answer calls, coordinate with security, and keep the reception area, conference rooms, and common spaces polished.

The ideal candidate is warm, organized, and thrives in a fast-paced, collaborative environment. Proficiency with Office 365, SharePoint, Teams, Zoom, and CRM tools is a plus; multi-tasking and strong communication are