Front Desk Coordinator

Rogo; New York (NY); On-site; USD 42,000 - 60,000; Full time

Job summary

Rogo in NYC is seeking a Front Desk Coordinator to manage day-to-day front-of-house operations and the in-office experience. You will be the first contact for employees, candidates, clients, vendors, and visitors, ensuring a welcoming, organized, and well-maintained workplace.

Working with the Workplace Lead, you will handle reception coverage, meeting prep, mail management, and facilities coordination while supporting employee experience initiatives in a fast-growing startup.

Qualifications

• Thrives in fast-paced environments and keeps things organized.
• Proactive, resourceful and able to take initiative with minimal direction.
• Hospitality mindset with a focus on welcoming employees, candidates, clients and visitors.
• Highly organized, detail-oriented, able to manage multiple priorities.
• Collaborative and adaptable, contributes to a growing startup.

Responsibilities

• Manage front desk and reception coverage during core business hours.
• Welcome employees, candidates, clients, vendors, and visitors, ensuring a professional first impression.
• Coordinate visitor registration, check-in, and building security procedures.
• Serve as primary on-site contact for employees, visitors, vendors, and deliveries.
• Manage office access badges with building management.
• Coordinate conference room reservations and prep spaces for meetings, interviews, and events.
• Conduct daily office walkthroughs to maintain a clean, organized workplace.
• Partner with the building porter to maintain kitchens, pantries, restrooms, and common spaces.
• Coordinate mail, packages, and shipments; maintain mailroom organization.
• Support facility requests with the Workplace Lead and vendors.
• Coordinate with building management to support day-to-day operations.
• Reset shared spaces to maintain an orderly environment.
• Support office events, board meetings, employee engagement activities, and workplace programs.
• Assist with employee gifting programs and workplace swag inventory.
• Distribute workplace communications and announcements.
• Provide admin support for workplace services and ad hoc projects.

Skills

Hospitality mindset

Organized

Multitasking

Proactive

Customer service

Tools

Microsoft Office

Job description

The Role

The Front Desk Coordinator is responsible for the day‑to‑day front‑of‑house operations and the in‑office experience for the NYC office. The Coordinator serves as the first point of contact for employees, candidates, clients, vendors, and visitors, ensuring a welcoming, organized, and well‑maintained workplace. Working closely with the Workplace Lead, the Coordinator supports office operations, facilities coordination, employee experience initiatives, and workplace events to help deliver a seamless in‑office experience.

Reception & Hospitality

• Manage front desk and reception coverage during core business hours.
• Welcome employees, candidates, clients, vendors, and visitors, creating a professional and positive first impression.
• Coordinate visitor registration, check‑in, and building security procedures.
• Serve as the primary on‑site point of contact for employees, visitors, vendors, and deliveries.
• Manage office access badges in coordination with building management.
• Coordinate conference room reservations and help ensure meeting spaces are prepared for meetings, interviews, and events.

Office Operations & Facilities Support

• Conduct daily office walkthroughs to identify workplace needs and help ensure the office remains clean, organized, and guest‑ready.
• Partner with the building porter to help maintain kitchens, pantries, restrooms, copy areas, and common spaces by replenishing supplies and monitoring workplace standards.
• Coordinate incoming and outgoing mail, packages, and shipments while maintaining organized mailroom operations.
• Support the submission and coordination of routine building service requests, vendor access, and facility maintenance requests in partnership with the Workplace Lead.
• Coordinate with building management and vendors to support day‑to‑day office operations.
• Support general office upkeep by resetting shared spaces and helping maintain an organized workplace environment.

Employee Experience & Events

• Support office events, board meetings, employee engagement activities, and workplace programming.
• Assist with employee gifting programs, milestone celebrations, and workplace swag inventory.
• Distribute workplace communications, office updates, and employee announcements.
• Support employee‑facing workplace services and other administrative requests as needed.

Collaboration & Administrative Support

• Support the Workplace Lead with workplace initiatives, office projects, and company‑wide events.
• Assist with ad hoc workplace projects and cross‑functional requests while aligning priorities with the Workplace Lead.

Who You Are

• You thrive in fast‑paced environments and enjoy keeping things organized and running smoothly.
• You are proactive, resourceful, and comfortable taking initiative with minimal direction.
• You have a hospitality mindset and enjoy creating a welcoming experience for employees, candidates, clients, and visitors.
• You are highly organized, detail‑oriented, and able to manage multiple priorities.
• You are collaborative, adaptable, and excited to contribute to a growing startup environment.
• You are ambitious, driven, and enjoy solving challenging problems.
• You are curious about AI, technology, and finance.
• You are an owner: autonomous, self‑directed, and comfortable working with ambiguity.
• You are thoughtful, kind, and value teamwork.