Guest Experience Concierge: Welcome Guests & Local Tips

Aimbridge Hospitality; Burr Ridge (IL); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, Vision Coverage

Disability Income

Term Life & AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Chicago Marriott Southwest at Burr Ridge is seeking a Concierge to serve as the go-to host for a standout guest experience. You will welcome guests, share local recommendations, and provide instant solutions to hiccups from arrival to departure.

The role involves collaboration with Sales, Front Office, and Bellman/Van to ensure a smooth, memorable stay. The position emphasizes a warm, can-do hospitality mindset, brand standards, and attentiveness to guests' needs, with on-site responsibilities

Qualifications

• High school diploma or equivalent required.
• Hotel or related experience preferred.
• Strong communication, problem-solving, and decision-making skills.
• Ability to handle high-pressure situations with composure and objectivity.
• Comfortable with financial data and basic math.

Responsibilities

• Greet guests warmly, share recommendations about the local area for a memorable visit.
• Maintain polished appearance by following uniform and grooming guidelines.
• Support daily operations, assist in hiring/training, and promote teamwork.
• Respond quickly to guest questions and arrange special needs.
• Oversee shop operations, manage transactions, and assist the team as needed.

Skills

Communication

Problem solving

Decision making

Guest services

Education

High school diploma or equivalent

Relevant college coursework

Job description

Chicago Marriott Southwest at Burr Ridge is seeking a Concierge to serve as the go-to host for a standout guest experience. You will welcome guests, share local recommendations, and provide instant solutions to hiccups from arrival to departure.

The role involves collaboration with Sales, Front Office, and Bellman/Van to ensure a smooth, memorable stay. The position emphasizes a warm, can-do hospitality mindset, brand standards, and attentiveness to guests' needs, with on-site responsibilities