Marriott Burr Ridge - Concierge

Aimbridge Hospitality; Burr Ridge (IL); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, Vision Coverage

Disability Income

Term Life & AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Chicago Marriott Southwest at Burr Ridge is seeking a Concierge to serve as the go-to host for a standout guest experience. You will welcome guests, share local recommendations, and provide instant solutions to hiccups from arrival to departure.

The role involves collaboration with Sales, Front Office, and Bellman/Van to ensure a smooth, memorable stay. The position emphasizes a warm, can-do hospitality mindset, brand standards, and attentiveness to guests' needs, with on-site responsibilities

Qualifications

• High school diploma or equivalent required.
• Hotel or related experience preferred.
• Strong communication, problem-solving, and decision-making skills.
• Ability to handle high-pressure situations with composure and objectivity.
• Comfortable with financial data and basic math.

Responsibilities

• Greet guests warmly, share recommendations about the local area for a memorable visit.
• Maintain polished appearance by following uniform and grooming guidelines.
• Support daily operations, assist in hiring/training, and promote teamwork.
• Respond quickly to guest questions and arrange special needs.
• Oversee shop operations, manage transactions, and assist the team as needed.

Skills

Communication

Problem solving

Decision making

Guest services

Education

High school diploma or equivalent

Relevant college coursework

Job description

Join our team as a Concierge!
The Concierge is your go-to host for a standout stay! From the moment you arrive until you say goodbye, expect warm welcomes, lively conversations, and instant solutions to any hiccups. Need tips on the city’s best spots or the inside scoop on local events? Just ask! With a smile and a can‑do spirit, our Concierge ensures every guest feels right at home and lends a hand to Sales, Front Office, and Bellman/Van whenever needed.

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Join our team as a Concierge!
The Concierge is your go-to host for a standout stay! From the moment you arrive until you say goodbye, expect warm welcomes, lively conversations, and instant solutions to any hiccups. Need tips on the city’s best spots or the inside scoop on local events? Just ask! With a smile and a can‑do spirit, our Concierge ensures every guest feels right at home and lends a hand to Sales, Front Office, and Bellman/Van whenever needed.

Key Skills/Responsibilities

• The Welcome Wagon: Greet guests warmly, make them feel at home, and share recommendations about the coffee shop and local area for a memorable visit.
• Style & Standards Superstar: Keep a polished look by following uniform and grooming guidelines, and always meet brand and safety standards.
• Brew Crew Captain: Support daily operations, help hire and train team members, and inspire excellent service and teamwork.
• Solution & Support Specialist: Quickly handle guest questions and requests, arrange special needs, and stay informed on shop functions and events.
• Coffee Shop Maestro: Oversee shop operations, manage transactions, maintain inventory and cleanliness, and assist the team as needed.
  

Education & Experience

• High school diploma or equivalent required; relevant college coursework is a plus.
• Hotel or related experience preferred.
• Strong communication, problem‑solving, and decision‑making skills.
• Ability to handle high‑pressure situations with composure and objectivity.
• Comfortable with financial data and basic math.
  

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short‑Term and Long‑Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan
  

Property Information

An inspired stay awaits at Chicago Marriott Southwest at Burr Ridge. With our central location, travelers can easily access desired destinations including The Morton Arboretum, Toyota Park and Brookfield Zoo. Travel plans become effortless thanks to our location near Chicago Midway International Airport. After a day of adventures, guests can retire to our rooms and suites complete with stylish décor. Designed to meet a high‑tech lifestyle, our accommodations offer an array of amenities including high‑speed Wi‑Fi and 50‑inch Smart TVs. Later, guests can eat and drink with a scenic lake view at our on‑site restaurant, Ciazza. Our hotel also serves energizing cups of Starbucks® coffee to help start the day. We also offer a pool and a well‑managed exercise room boasting an array of cardio equipment and free weights. Chicago Marriott Southwest at Burr Ridge exceeds every travel expectation.