Guest Experience Concierge – Front Desk

Schulte Hospitality Group; Rosemont (IL); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Daily Pay

Telemedicine

Health Insurance

Life Insurance

401k Plan

Paid Parental Leave

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Discounts

Job summary

Schulte Hospitality Group in Rosemont, IL, is seeking a friendly Guest Service Representative to greet guests, handle check-ins, and ensure an exceptional arrival experience. You will collaborate with a dynamic team to deliver service excellence and maintain accurate records while upholding brand standards.

Prior front desk experience and strong communication skills are preferred; the role offers learning opportunities, competitive pay, and benefits as part of SHG’s inclusive workplace.

Qualifications

• Minimum of one year in Front Desk Operations
• In-depth knowledge of hotel Front Desk operations
• High School education

Responsibilities

• Greets guests as they arrive with personal recognition
• Reviews arrival lists daily and assists in preparing welcome amenities
• Escort VIPs to room and check them in prior to arrival
• Answer the telephone promptly with a smile and route calls as needed
• Maintain cash handling procedures and report any cash over/shorts
• Keep front desk area clean and organized
• Assist with lobby activation as needed
• Handle guest PII data according to procedures
• Follow check-in/check-out procedures and obtain IDs and payment methods
• Address guest needs and inquiries promptly
• Perform other duties to meet business objectives

Skills

Basic computer skills

Verbal communication

Written communication

Time management

Guest service

Education

High School education

Job description

Schulte Hospitality Group in Rosemont, IL, is seeking a friendly Guest Service Representative to greet guests, handle check-ins, and ensure an exceptional arrival experience. You will collaborate with a dynamic team to deliver service excellence and maintain accurate records while upholding brand standards.

Prior front desk experience and strong communication skills are preferred; the role offers learning opportunities, competitive pay, and benefits as part of SHG’s inclusive workplace.