Guest Experience Associate – Front Desk & Service Hero

SpringHill Suites Chicago Southwest at Burr Ridge/Hinsdale; Illinois; On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental and Vision Health Insurance

Paid Time Off

401k Company Match

Daily Pay

Free Basic Life Insurance

Travel Discounts

Job summary

SpringHill Suites Chicago Southwest at Burr Ridge/Hinsdale is looking for a Guest Service Agent. The role involves greeting and servicing guests while maintaining brand standards. The position offers growth potential and a varied work schedule.

Ideal candidates should have a high school diploma and customer service experience. Benefits include competitive wages, health insurance, paid time off, 401k matching, and travel discounts.

Qualifications

• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet guests and assist with their needs.
• Register and assign guests to hotel rooms.
• Establish methods of payment and verify credit.
• Make and confirm reservations.
• Compute bills, collect payments, and make change for guests.
• Respond to guest requests in a timely manner.
• Receive and resolve guest complaints.
• Secure guests' valuables in hotel safe.
• Perform bookkeeping activities.
• Assist in the breakfast area or with luggage as needed.

Skills

Customer service experience

Knowledge of PMS systems

Education

High School diploma or equivalent

Job description

SpringHill Suites Chicago Southwest at Burr Ridge/Hinsdale is looking for a Guest Service Agent. The role involves greeting and servicing guests while maintaining brand standards. The position offers growth potential and a varied work schedule.

Ideal candidates should have a high school diploma and customer service experience. Benefits include competitive wages, health insurance, paid time off, 401k matching, and travel discounts.