Guest Experience Concierge (Weekend Shifts)

Cone Health Medical Group; Reidsville (NC); On-site; USD 17,000 - 23,000; Part time

Job summary

The Guest Information Representative at Cone Health Medical Group greets visitors, answers questions, and guides guests through hospital visitation rules to ensure a positive experience. The role also supports volunteers and departments with special projects, and helps guests with language or spiritual care needs during visits.

Under supervision, you will coordinate transportation when needed, communicate policies clearly, and collaborate with teams to maintain a welcoming, safe environment for

Qualifications

• High School Diploma or equivalent required.
• 1 year customer service experience required.

Responsibilities

• Serves as the first point of contact for guests, creating a positive and welcoming experience while addressing questions and needs.
• Assists guests with physical needs by ensuring appropriate transportation is available when needed.
• Communicates visitation policy and provides information on visiting hours and number of visitors.
• Works with volunteers and communicates with volunteer leadership regarding security concerns.
• Maintains interdepartmental relationships in a cooperative and professional manner.
• Identifies guests needing interpreters or spiritual care and responds appropriately.
• Assists with special projects and supports department coordinator and director.
• Performs other duties as assigned.

Skills

Customer service

Communication

Interpersonal skills

Problem solving

Education

High School Diploma or equivalent

Job description

The Guest Information Representative at Cone Health Medical Group greets visitors, answers questions, and guides guests through hospital visitation rules to ensure a positive experience. The role also supports volunteers and departments with special projects, and helps guests with language or spiritual care needs during visits.

Under supervision, you will coordinate transportation when needed, communicate policies clearly, and collaborate with teams to maintain a welcoming, safe environment for