Guest Experience Concierge | Travel & Reservations

Brightline; Miami (FL); Remote; USD 23,000 - 32,000; Full time

Job summary

Brightline is seeking a Guest Connection Specialist in Miami to ensure an outstanding guest experience. You will interact across channels, resolve inquiries, assist with reservations, and upsell tickets and services to enhance travel experiences.

You’ll proactively tailor interactions for diverse guests, provide local travel tips, and guide guests through routes, schedules, and station amenities to build confidence before boarding.

Qualifications

• Minimum 1 year in guest/customer service, in-person or call center.
• Typing speed of 40–60 WPM.
• Basic math skills.
• Must be at least 18 years old.

Responsibilities

• Provide welcoming, proactive guest engagement across channels.
• Handle inquiries, reservations, and service issues.
• Assist guests with app/website issues for smooth access to digital services.
• Upsell tickets and upgrades to boost revenue while enhancing guest satisfaction.
• Monitor and respond to guest needs to ensure a positive first impression.

Skills

Guest service

Typing 40-60 WPM

18+ years

Multilingual

Education

High school diploma or equivalent

Tools

Computer skills

Job description

Brightline is seeking a Guest Connection Specialist in Miami to ensure an outstanding guest experience. You will interact across channels, resolve inquiries, assist with reservations, and upsell tickets and services to enhance travel experiences.

You’ll proactively tailor interactions for diverse guests, provide local travel tips, and guide guests through routes, schedules, and station amenities to build confidence before boarding.