Guest Experience & Reservations Specialist

Brightline Trains; Fort Lauderdale (FL); Presencial; USD 23.000 - 32.000; Jornada completa

Descripción de la vacante

Brightline Trains invites a Guest Connection Specialist to excel in friendly, knowledgeable support across phone, chat, and email channels. You will help guests with reservations, answer questions, and upsell services while ensuring a seamless travel experience.

You will advise on routes, schedules, fares, and station amenities, monitor inquiries, and resolve issues quickly. The role emphasizes hospitality, problem solving, accuracy, and adaptability in communication with diverse guests.

Formación

• 1+ year in guest/customer service, in-person or inbound call center.
• Proficient in computer skills and basic tech.
• Able to type 40–60 WPM.
• Minimum 18 years old.

Responsabilidades

• Deliver guest experience and issue resolution across channels.
• Manage online phone inquiries and provide timely responses.
• Assist guests with app or website issues for seamless access.
• Anticipate guest needs and tailor interactions for diverse populations.
• Provide accurate details on routes, schedules, pricing, and station amenities.

Conocimientos

Guest service

Phone inquiries

Typing speed

Math basics

Multitasking

Educación

High School Diploma

Descripción del empleo

Brightline Trains invites a Guest Connection Specialist to excel in friendly, knowledgeable support across phone, chat, and email channels. You will help guests with reservations, answer questions, and upsell services while ensuring a seamless travel experience.

You will advise on routes, schedules, fares, and station amenities, monitor inquiries, and resolve issues quickly. The role emphasizes hospitality, problem solving, accuracy, and adaptability in communication with diverse guests.