Spa Experience & Operations Coordinator

Enchantment Resort; Sedona (AZ); On-site; USD 22,000 - 30,000; Full time

Job summary

Enchantment Resort seeks a friendly spa receptionist to deliver warm, anticipatory service across spa suites, team, and guests. You will handle information requests, reservations, confirmations, and guest check-ins/outs while maintaining guest confidentiality and aligning with Forbes 5 Star Spa standards.

Responsibilities include greeting guests, knowing the spa offerings and property layout, coordinating with other departments, and ensuring a clean, safe, and efficient work environment

Qualifications

• Fluent English and empathetic, authentic communication skills necessary to communicate with guests and team in a high touch, very personal environment.
• Strong computer skills required.

Responsibilities

• Greet guests and teammates in a warm and welcoming manner.
• Be informed about Spa Suites, Enchantment Offerings, property layout and Story of Boynton Canyon.
• Balance efficient booking times and respect special circumstances.
• Proactively communicate between departments to ensure smooth operations.
• Maintain a safe, clean and neat work environment.

Skills

Fluent English

Education

High school diploma or equivalent

Job description

Enchantment Resort seeks a friendly spa receptionist to deliver warm, anticipatory service across spa suites, team, and guests. You will handle information requests, reservations, confirmations, and guest check-ins/outs while maintaining guest confidentiality and aligning with Forbes 5 Star Spa standards.

Responsibilities include greeting guests, knowing the spa offerings and property layout, coordinating with other departments, and ensuring a clean, safe, and efficient work environment