Guest Experience Concierge & Shuttle Driver

Concord Hospitality Enterprises; Durham, Northern (NC, KY); Hybrid; USD 25,000 - 32,000; Full time

Benefits offered by this job

Competitive wages

Medical, dental, and vision insurance

Life insurance and disability options

401(k) with company match

Tuition assistance

Discounted room rates

Job summary

Concord Hospitality Enterprises in Durham, NC seeks a Bellperson to warmly welcome guests and handle luggage, transport, and room escorting with a proactive, customer-focused approach.

You will assist guests with transportation, provide information about local attractions, and ensure security and care of guest belongings in a fast-paced hotel setting. Join a team that values service excellence and teamwork.

Qualifications

• High school diploma or equivalent preferred.
• Strong interpersonal and communication skills.
• Ability to provide excellent customer service in a fast-paced environment.
• Detail-oriented with organizational skills to manage guest belongings.
• Flexibility to work varied hours, including evenings, weekends, and holidays.
• Positive attitude and commitment to teamwork.

Responsibilities

• Assist guests with luggage, transportation, and general requests.
• Transport guests to the airport and valet their cars when requested.
• Escort guests to accommodations, inspect rooms, and respond to needs promptly.
• Organize and store luggage securely in designated areas.
• Provide accurate information about hotel services, local attractions, and city events.
• Maintain a professional, welcoming presence in guest reception areas.
• Perform additional duties as assigned to support guest satisfaction.

Skills

Interpersonal skills

Communication skills

Customer service

Detail-oriented

Teamwork

Flexibility

Education

High school diploma or equivalent

Job description

Concord Hospitality Enterprises in Durham, NC seeks a Bellperson to warmly welcome guests and handle luggage, transport, and room escorting with a proactive, customer-focused approach.

You will assist guests with transportation, provide information about local attractions, and ensure security and care of guest belongings in a fast-paced hotel setting. Join a team that values service excellence and teamwork.