Bellperson | Durham Marriott City Center

Shaner Hotels; Durham (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hospitality company in Durham is seeking a Guest Services Agent to support operations at its Marriott location. Responsibilities include assisting guests, maintaining the lobby, and ensuring a positive experience. Candidates must have a valid driver's license, excellent communication skills, and be at least 21 years old. This position requires a flexible schedule including weekends and holidays. Bilingual skills in English and Spanish are a plus.

Qualifications

• Valid driver's license in the state of hotel's operations.
• Previous guest relations experience or training.
• Some college education preferred.

Responsibilities

• Greet and assist guests with their needs.
• Monitor parking areas and maintain cleanliness.
• Handle guest complaints to ensure satisfaction.
• Deliver items to guest rooms promptly.

Skills

Communication skills

Guest relations

Driving skills

Bilingual English/Spanish

Education

High school graduate or equivalent

Job description

Overview

Shaner Hotels has an amazing opportunity at our Durham Marriott City Center, located in historic downtown Durham. We are connected to the 44,000 square foot Durham Convention Center and adjacent to the Carolina Theatre. Just minutes away from Duke University, this 190-room Marriott is a great place to begin your career within the hospitality industry.

Responsibilities

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Greet arriving guests/visitors; bid farewell to departing guests/visitors.
• Assist guests and visitors into and out of their vehicles, including loading/unloading luggage.
• Ensure that all driveways are kept clear; that vehicles are not parked or left standing in illegal spaces.
• Monitor all parking areas/levels; report any vehicle/safety hazards; unauthorized personnel or potential security problems to Manager.
• Monitor and maintain cleanliness and organization of all work areas; rectify any deficiencies.
• Identify and explain hotel facilities and features to guests while escorting them to their room.
• Place guest luggage inside room.
• Relay accurate directions to guests on inquiries of transportation within the local area.
• Handle guest complaints by ensuring guest satisfaction.
• Deliver items to guest rooms promptly to include messages; mail and faxes; packages; flowers; sundry items requested by guest; gift items.
• Monitor and maintain appearance of lobby areas and luggage holding room.
• Ensure confidentiality of hotel guests and security of guest room access.
• Other duties as assigned.

Qualifications

• Valid driver's license in the state of hotel's operations.
• Excellent driving record.
• Must be 21 years or older.
• Ability to provide legible communication and directions.
• Previous guest relations and/or training.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• High school graduate or equivalent, some college preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.