Guest Experience Bellperson | Luggage & Concierge

Northwood Hospitality LLC; Charlotte (NC); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Hotel Discounts

Paid Time Off

Employee Assistance program

Job summary

A prominent hospitality organization in Charlotte is seeking a Bellperson to provide exceptional customer service, greet guests, assist with luggage, and ensure a smooth check-in and check-out process. Candidates should possess strong communication skills and a positive, outgoing personality. An ability to work flexible hours, including weekends and holidays, is essential. This opportunity offers competitive perks and benefits, enhancing the employee experience.

Responsibilities

• Greet guests warmly and professionally upon arrival and departure.
• Assist guests with luggage, including loading, unloading, and transporting to and from guest rooms.
• Escort guests to their rooms and provide information about hotel amenities and local attractions.
• Answer guest inquiries and address their concerns in a timely and courteous manner.
• Assist with valet parking as needed.
• Maintain a clean and organized work environment, including the lobby and baggage area.
• Adhere to all hotel policies and procedures.

Skills

Excellent customer service skills

Ability to lift heavy luggage

Strong communication skills

Positive and outgoing personality

Ability to work flexible hours

Job description

A prominent hospitality organization in Charlotte is seeking a Bellperson to provide exceptional customer service, greet guests, assist with luggage, and ensure a smooth check-in and check-out process. Candidates should possess strong communication skills and a positive, outgoing personality. An ability to work flexible hours, including weekends and holidays, is essential. This opportunity offers competitive perks and benefits, enhancing the employee experience.