Guest Experience Concierge | Reservations & Retail

Shakopee Mdewakanton Sioux Community; Prior Lake, Northern (MN, KY); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Weekly pay

Medical insurance

Dental insurance

401(k)

Paid time off

Tuition reimbursement

Uniforms provided

Job summary

Shakopee Mdewakanton Sioux Community’s LaunchPad Golf is seeking a friendly Concierge to welcome guests, assist with reservations, and manage check-in/out, while guiding guests through the guest journey.

You’ll support the gift shop, offer dining and activity recommendations, help coordinate events, collect feedback, and collaborate with other departments to deliver memorable experiences. The role requires 1+ year in concierge or related customer service and strong communication skills.

Qualifications

• Minimum of 1 years’ experience in a Concierge role or a related customer service position.
• Excellent verbal and written communication skills.
• Proven track record of delivering superior customer service.
• Has the physical abilities to perform the required job duties with or without accommodations, including on feet 100% of time.
• Capacity to handle and lift up to 25lbs. as needed.

Responsibilities

• Efficiently guide guests through the check-in and check-out process, ensuring smooth and welcoming transitions.
• Manage guest reservations both over the phone and in person with accuracy and professionalism.
• Assist with the retail gift shop operations, including inventory monitoring, restocking, and sales transactions to enhance guest engagement and satisfaction.
• Provide personalized recommendations and assistance to guests regarding dining options, entertainment, and other attractions within Mystic Lake.
• Support the coordination of special events and group activities to deliver memorable guest experiences.
• Gather and relay guest feedback to identify opportunities for service improvements and increase guest satisfaction.
• Promptly and professionally address and resolve guest concerns or complaints, ensuring a positive outcome.
• Collaborate closely with other departments to maintain consistent communication and deliver exceptional service.
• Build strong rapport with guests, taking pride in offering a personalized and welcoming experience.
• Maintain comprehensive knowledge of all food and beverage offerings to confidently make recommendations to guests

Skills

Customer service

Guest relations

Verbal communication

Written communication

Reservations management

Retail operations

Tools

POS system

Inventory monitoring

Cash handling

Job description

Shakopee Mdewakanton Sioux Community’s LaunchPad Golf is seeking a friendly Concierge to welcome guests, assist with reservations, and manage check-in/out, while guiding guests through the guest journey.

You’ll support the gift shop, offer dining and activity recommendations, help coordinate events, collect feedback, and collaborate with other departments to deliver memorable experiences. The role requires 1+ year in concierge or related customer service and strong communication skills.