Golf Guest Experience Ambassador

Mille Lacs Corporate Ventures; Hinckley (MN); On-site; USD 17,000 - 28,000; Full time

Job summary

Mille Lacs Corporate Ventures is seeking a friendly Guest Services Associate to support the Grand National Golf Course operations. You will handle reception, retail, guest check-in and reservations with courteous, attentive service.

The role requires excellent guest service and communication skills, with at least one year in hospitality or golf. A Gaming Regulatory Authority license may be required; American Indian preference applies where allowed.

Qualifications

• One (1) year experience in hospitality or golf preferred.
• Must possess excellent Guest service and communication skills.
• Must be able to secure license from Gaming Regulatory Authority.
• Mille Lacs Band Member and American Indian preference will be exercised in the hiring process.

Responsibilities

• Responsible for the reception, retail, and Guest restroom area of the clubhouse.
• Assist Guests with reservations and check-in process in a courteous and polite manner.
• Assist with maintaining a fully stocked retail inventory to ensure a high level of Guest service is achieved.
• Works with the other departments to ensure a high level of Guest service.
• Provide accurate and detailed descriptions of golf packages, services, facility features, casino information and hours of operation.
• Maintain a clean, sanitary, safe, fully stocked, and well-organized beverage cart in full accordance with state health and safety regulations.
• Assists with ensuring all delays are rectified and scheduled tee times are on track.
• Responsible for staging, washing, and stocking all Grand National Golf carts for Guest use.
• Responsible for driving range operations, which includes stocking of range ball buckets, washing balls, setting up and taking down of range and overall cleanliness of the area.
• Responsible for meeting and greeting Guests and monitoring play in accordance with standard playtime allowances.
• Communicate to management all occurrences, problems or issues involving staff or Guests in the clubhouse or golf course that require attention.

Skills

Guest service

Communication

Hospitality

Customer focus

Job description

Mille Lacs Corporate Ventures is seeking a friendly Guest Services Associate to support the Grand National Golf Course operations. You will handle reception, retail, guest check-in and reservations with courteous, attentive service.

The role requires excellent guest service and communication skills, with at least one year in hospitality or golf. A Gaming Regulatory Authority license may be required; American Indian preference applies where allowed.