Guest Experience Concierge

Troon International; Bossier City (LA); On-site; USD 16,531 - 22,041; Part time

Benefits offered by this job

Competitive pay and tips

Fun, team-oriented work environment

Opportunities for growth and career advancement

Discounts on food, drinks, and venue experiences

Job summary

A premier entertainment and golfing venue in Shreveport, LA, is seeking a Guest Check-In Agent to enhance guest experiences. This role requires excellent customer service skills and the ability to manage reservations and payments efficiently. Ideal candidates will thrive in a fast-paced environment and work flexible hours, contributing to creating memorable moments for guests through engaging interactions.

Qualifications

• Prior customer service, front desk, or hospitality experience preferred.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced, high-energy environment.
• Comfortable handling cash and electronic payments.
• Positive attitude and ability to engage with guests of all ages.
• Must be able to stand for extended periods and work in a dynamic setting.
• Availability to work evenings, weekends, and holidays as needed.

Responsibilities

• Greet guests warmly and provide a friendly, engaging welcome.
• Assist with check-in, including managing waitlists and reservations.
• Explain gameplay options, membership programs, and pricing.
• Process payments accurately and efficiently.
• Communicate estimated wait times and direct guests accordingly.
• Maintain a clean and organized check-in area.
• Answer guest inquiries regarding venue activities, menu offerings, and policies.
• Work closely with the Guest Services team to ensure a seamless experience.
• Uphold service and hospitality standards to enhance guest satisfaction.

Skills

Customer service experience

Communication skills

Interpersonal skills

Positive attitude

Cash handling

Job description

A premier entertainment and golfing venue in Shreveport, LA, is seeking a Guest Check-In Agent to enhance guest experiences. This role requires excellent customer service skills and the ability to manage reservations and payments efficiently. Ideal candidates will thrive in a fast-paced environment and work flexible hours, contributing to creating memorable moments for guests through engaging interactions.