Concierge - LaunchPad Golf

Shakopee Mdewakanton Sioux Community; Prior Lake, Northern (MN, KY); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Weekly pay

Medical insurance

Dental insurance

401(k)

Paid time off

Tuition reimbursement

Uniforms provided

Job summary

Shakopee Mdewakanton Sioux Community’s LaunchPad Golf is seeking a friendly Concierge to welcome guests, assist with reservations, and manage check-in/out, while guiding guests through the guest journey.

You’ll support the gift shop, offer dining and activity recommendations, help coordinate events, collect feedback, and collaborate with other departments to deliver memorable experiences. The role requires 1+ year in concierge or related customer service and strong communication skills.

Qualifications

• Minimum of 1 years’ experience in a Concierge role or a related customer service position.
• Excellent verbal and written communication skills.
• Proven track record of delivering superior customer service.
• Has the physical abilities to perform the required job duties with or without accommodations, including on feet 100% of time.
• Capacity to handle and lift up to 25lbs. as needed.

Responsibilities

• Efficiently guide guests through the check-in and check-out process, ensuring smooth and welcoming transitions.
• Manage guest reservations both over the phone and in person with accuracy and professionalism.
• Assist with the retail gift shop operations, including inventory monitoring, restocking, and sales transactions to enhance guest engagement and satisfaction.
• Provide personalized recommendations and assistance to guests regarding dining options, entertainment, and other attractions within Mystic Lake.
• Support the coordination of special events and group activities to deliver memorable guest experiences.
• Gather and relay guest feedback to identify opportunities for service improvements and increase guest satisfaction.
• Promptly and professionally address and resolve guest concerns or complaints, ensuring a positive outcome.
• Collaborate closely with other departments to maintain consistent communication and deliver exceptional service.
• Build strong rapport with guests, taking pride in offering a personalized and welcoming experience.
• Maintain comprehensive knowledge of all food and beverage offerings to confidently make recommendations to guests

Skills

Customer service

Guest relations

Verbal communication

Written communication

Reservations management

Retail operations

Tools

POS system

Inventory monitoring

Cash handling

Job description

Kickstart your career with the Shakopee Mdewakanton Sioux Community’s newest hot spot – LaunchPad Golf! We’re looking for a friendly, fast-paced Concierge to be the ultimate guest experience pro. From handling reservations and retail purchases to welcoming guests and sending them off with a smile, you’ll be at the heart of the action. Enjoy weekly pay, on-site clinics, and health benefits. Whatever your career goals may be, let SMSC help get you there!

Job Overview: The Concierge plays a vital role in creating exceptional guest experiences by providing personalized guidance and support. Responsibilities include assisting guests with reservations, check-ins, retail purchases, and departure processes. In addition, the Concierge collaborates with larger teams during special events to ensure a seamless and memorable experience for all guests.

Create Your Path: The Work You'll Do:

• Efficiently guide guests through the check-in and check-out process, ensuring smooth and welcoming transitions.
• Manage guest reservations both over the phone and in person with accuracy and professionalism.
• Assist with the retail gift shop operations, including inventory monitoring, restocking, and sales transactions to enhance guest engagement and satisfaction.
• Provide personalized recommendations and assistance to guests regarding dining options, entertainment, and other attractions within Mystic Lake.
• Support the coordination of special events and group activities to deliver memorable guest experiences.
• Gather and relay guest feedback to identify opportunities for service improvements and increase guest satisfaction.
• Promptly and professionally address and resolve guest concerns or complaints, ensuring a positive outcome.
• Collaborate closely with other departments to maintain consistent communication and deliver exceptional service.
• Build strong rapport with guests, taking pride in offering a personalized and welcoming experience.
• Maintain comprehensive knowledge of all food and beverage offerings to confidently make recommendations to guests

Job Requirements:

• Must be 18 years of age or older.
• Minimum of 1 years’ experience in a Concierge role or a related customer service position.
• Excellent verbal and written communication skills.
• Proven track record of delivering superior customer service.
• Has the physical abilities to perform the required job duties with or without accommodations, including on feet 100% of time.
• Capacity to handle and lift up to 25lbs. as needed.

Outstanding Benefits & Awesome Perks:Enjoy competitive weekly pay, outstanding benefits and advancement opportunities. Generous benefits include medical, dental, life and disability insurance, onsite medical clinics and pharmacy, 401(k) retirement plan, paid time off, wellness programs and more. Plus, take advantage of perks like discounts on childcare, fuel, bus passes and fitness membership, free uniforms, free uniform cleaning and tuition reimbursement.

Who We Are:The Shakopee Mdewakanton Sioux Community contributes both time and financial resources across the region, state, and country. The SMSC has donated more than $400 million to organizations and causes, provided $500 million in economic development loans to other tribes, and contributed millions more to support regional governments and infrastructure. The SMSC's Native Green initiative annually diverts hundreds of tons of waste from landfills, has implemented compostable containers throughout our properties, and restored hundreds of acres of prairie land. Team members are eligible to participate in SMSC Gives, a community outreach initiative that organizes various opportunities in the local community. To empower its team members to take part in the Dakota tradition of giving, the SMSC provides paid hours to team members to volunteer at events.Learn more at shakopeedakota.org

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.