Guest Experience Concierge — PTO & Room Discounts

Regency Hotel Management, Inc.; Casper (WY); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

PTO

Competitive Pay

Hotel Room Discounts

Ongoing Training and Career Dev.

Job summary

Regency Hotel Management, Inc. is seeking an upbeat Front Desk Agent to welcome guests, manage reservations, issue room keys, and provide information on rooms, rates, and amenities. The role involves check-in/out tasks, handling bookings, and delivering excellent guest service in a hotel setting.

The candidate should have prior front desk or receptionist experience, familiarity with Opera/OnQ, and strong communication skills to assist guests and coordinate with housekeeping and VIP services.

Qualifications

• Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role.
• Experience with hotel reservations software, like OnQ or Opera.
• Customer service experience.
• Excellent communication and organizational skills.

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates, and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Skills

Customer service

Communication

Organization

Tools

OnQ

Opera

Job description

Regency Hotel Management, Inc. is seeking an upbeat Front Desk Agent to welcome guests, manage reservations, issue room keys, and provide information on rooms, rates, and amenities. The role involves check-in/out tasks, handling bookings, and delivering excellent guest service in a hotel setting.

The candidate should have prior front desk or receptionist experience, familiarity with Opera/OnQ, and strong communication skills to assist guests and coordinate with housekeeping and VIP services.