Front Desk Agent

Ramkota Hotel & Conference Center Pierre; Pierre (SD); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical & Dental

PTO

Competitive Pay

401(k) Plan

Life Insurance

Disability Insurance

Hotel Room Discounts

Training & Development

Job summary

Regency Hotel Management in Pierre, SD, seeks an upbeat Front Desk Agent to manage guest accommodations, welcome arrivals, issue keys, and handle reservations. You will provide information on rooms, rates, and amenities.

The role collaborates with housekeeping, assists VIP guests, and upsells services while maintaining accurate bookings and payments records. Benefits include medical, PTO, retirement plan, and room discounts.

Qualifications

• Experience in a hotel front desk or similar role.
• Familiarity with hotel reservations software (OnQ, Opera).
• Strong customer service experience.
• Excellent communication and organizational skills.

Responsibilities

• Check-in and check-out duties.
• Manage online and phone reservations.
• Inform customers about payment methods and verify credit data.
• Register guests and collect stay details.
• Welcome guests and assign rooms.
• Provide information on rooms, rates, and amenities.
• Address client complaints professionally.
• Coordinate with housekeeping to prepare rooms.
• Arrange services for VIP guests and events.
• Upsell facilities and services when appropriate.
• Maintain records of bookings and payments.

Skills

Front desk experience

Reservations software (OnQ/Opera)

Customer service

Communication skills

Organizational skills

Job description

Job Summary: We are looking to add an upbeat Front Desk Agent to their team to manage all aspects of hotel guest’s accommodation. You will welcome new guests and issue room keys, manage reservations and provide information about rooms, rates, and amenities.

Benefits

• Medical and Dental Insurance
• PTO
• Competitive Pay
• 401(k) Retirement Savings Plan
• Life Insurance
• Disability Insurance
• Hotel Room Discounts
• Ongoing Training and Career Development

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates, and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Qualifications

• Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role
• Experience with hotel reservations software, like OnQ or Opera
• Customer service experience
• Excellent communication and organizational skills

About Us: At Regency Hotel Management, hospitality is who we are—and what we do best. Since 1965, we've been leaders in driving maximum profit while creating asset value for clients. Our team of hotel management experts provides thoughtful, hands‑on guidance inspired by years of professional experience. Our teams across our multiple locations are always growing, and we're looking for motivated individuals to join us!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.